Facilities Work Order Requests
Facilities WORK ORDER REQUESTS (HeroHQ) HOW TO SUBMIT REQUESTS
Regional School District #10 has switched from MaintenanceDirect to OperationsHERO’s HeroHQ software for managing our work orders. This change is in effect as of Wednesday August 14, 2024.
HeroHQ is a cloud-based platform from OperationsHERO that offers many benefits, such as:
- An updated, modern, and easy to use interface for Requesters, Technicians, and Administrators.
- Streamlining our work order process to respond to your issues more quickly.
- Tracking how efficiently and effectively we are able to address maintenance requests across the district.
- Better communication throughout the district from beginning to end.
To help you transition to HeroHQ, we have included the following:
- A link to a HeroHQ Requester training session video: HeroHQ Requester Video Training
- The login link for you to easily access HeroHQ to submit Work Orders
- A HeroHQ Requester Guide
We would ask that you watch the video and become familiar with the guide at your earliest convenience. Please log in with your district email to submit a work order. The Facilities staff appreciate your cooperation and support in this change. We believe that HeroHQ will improve our efficiency and quality of service. If you have any questions or concerns, please contact Rich Miller millerr@region10ct.org.